Frequently Asked Questions
Ingredients & Formulation
Are AMAZIA products fragrance-free?
Yes. All three AMAZIA products — the Barrier Support Serum, Deep Hydration Barrier Cream, and Gentle Amino Acid Cleanser — are formulated with zero fragrance materials.
Why does hard water damage my skin barrier?
Hard water contains calcium and magnesium ions that react with surfactants and settle on skin, disrupting the lipid matrix that keeps your barrier intact. Pakistani tap water commonly measures 130–520 ppm TDS depending on city — see our full Hard Water Data page. AMAZIA's ceramide-forward formulas are built specifically to counter this.
What is the correct order to use the 3-step routine?
Step 1: Gentle Amino Acid Cleanser (AM + PM). Step 2: Barrier Support Serum on damp skin, within 60 seconds of cleansing. Step 3: Deep Hydration Barrier Cream to seal it all in.
Certifications & Manufacturing
Is AMAZIA GMP, ISO, and Halal certified?
Yes — GMP Certified (SSM-GMPNI-878), ISO 9001:2015 (AMER500187), and Halal Certified (HC-26/HMNL-528), manufactured by Nubra Inc. International, Pakistan. See our full Trust Vault for certificate details.
Do you provide a Certificate of Analysis (CoA)?
Every production batch is tested for pH, viscosity, microbial limits, and heavy metals before release, with a CoA issued per batch. Request your batch's CoA from the Trust Vault page.
Orders & Shipping
Do you offer Cash on Delivery (COD)?
Yes — COD is available nationwide across Pakistan. You only pay when your order arrives.
What is your return policy?
We offer a 7-day satisfaction guarantee. If you're not satisfied within 7 calendar days of delivery, you can return your order for a full refund. Damaged or defective items must be reported within 48 hours. See our full Refund Policy for the exact process.