Shipping policy

Shipping & Delivery Policy

Last Updated: July 2026

At AMAZIA Skincare, we are committed to delivering your order safely and as quickly as possible throughout Pakistan.

Order Processing

Orders are processed and dispatched within 1–2 business days after your order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional campaigns or high-order volumes, processing may take slightly longer.

Delivery Time

Estimated delivery times after dispatch are:

Karachi, Lahore, Islamabad & Rawalpindi: 3–5 business days

Other cities and towns: 5–8 business days

Remote locations: 5–10 business days

These delivery times are estimates only and are not guaranteed.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including:

Courier network disruptions

Severe weather

Public holidays

Government restrictions

Civil disturbances

Natural disasters

Incorrect shipping information provided by the customer

AMAZIA is not liable for delays resulting from these circumstances.

Cash on Delivery (COD)

Cash on Delivery (COD) is available across Pakistan.

Payment is made directly to the courier upon successful delivery.

For security purposes, our courier partner may contact you before dispatch or delivery to confirm your order and address.

Shipping Charges

Free shipping is available on orders above PKR 5,000.

Orders below this amount will be charged the shipping fee displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive tracking information via SMS, WhatsApp, or email, allowing you to monitor your shipment.

Failed Delivery Attempts

If delivery cannot be completed:

Our courier partner will attempt to contact you to arrange another delivery.

Orders returned due to repeated unsuccessful delivery attempts or incorrect delivery information may be cancelled.

Address Accuracy

Customers are responsible for providing complete and accurate:

Full name

Delivery address

Mobile phone number

AMAZIA cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information.

Relationship to the Refund Policy

The 7-Day Satisfaction Guarantee begins on the date your order is officially marked as Delivered by our courier partner.

Delivery delays do not shorten your refund eligibility period.

Shipping Damage

If your package arrives visibly damaged:

Please photograph the package before opening it.

If the damage is confirmed to have occurred during shipping, AMAZIA will arrange a replacement or refund in accordance with our Refund & Return Policy.

AMAZIA Skincare

Email: admin@amaziagrid.com
Alternative Email: amaziagrid@gmail.com

WhatsApp: +92 3198402845